What this service covers
Once the infrastructure is live, we keep it healthy with monitoring, preventive maintenance and support, either remotely or with engineers on site.
Scope of work
- Infrastructure monitoring and alerting
- Annual maintenance contracts (AMC)
- Facility management services (FMS) and resident engineers
- Patch and firmware management
- Backup monitoring and restore drills
- Helpdesk and end-user support
- Asset and licence tracking
- Periodic health checks and reports
What you receive
Every engagement ends with a documented handover, not just working equipment.
Agreed scope, response times and escalation path
Monitoring configured for your critical systems
Regular health and incident reports
Named contacts for support
From survey to support
Assess
Site survey, current-state review and requirement capture.
Design
Architecture, drawings, bill of quantities and timeline.
Build
Supply, installation, configuration and testing.
Secure
Hardening, access control, backup and recovery checks.
Support
Documentation, handover, monitoring and maintenance.
Can you support infrastructure installed by someone else?
Yes. We begin with a health check to record its condition, then take it under support.
Do you provide engineers on site?
Yes. Resident engineers can be placed at your site as part of a facility management arrangement.
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View service →Planning an infrastructure project?
Share your requirement and we will come back with an approach, a bill of quantities and a timeline.